Careers

• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct requirement elicitation sessions with business stakeholders and internal teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Collaborate with Product Owners, UI/UX designers, developers, QA, and business stakeholders throughout the product lifecycle.
• Support backlog refinement, sprint planning, User Acceptance Testing (UAT), and release activities.
• Ensure requirements are complete, clear, testable, and aligned with business objectives.
• Prepare and maintain product documentation, release notes, and user manuals.
• Participate in product discussions and identify opportunities for continuous product improvement.

• 2–5 years of experience as a Business Analyst in software product or application development.
• Strong experience in gathering, analyzing, and documenting business, functional, and non-functional requirements.
• Experience writing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of Agile/Scrum product development methodologies.
• Hands-on experience with Jira and Confluence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work effectively with cross-functional teams, including Design, Development, QA, and Business stakeholders.
• Experience working on web and mobile application products is preferred.

Experience level: 2–5 years

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• Agile, Scrum, ECBA, CCBA, or similar Business Analysis certifications are an added advantage.

• Coordinate daily customer service operations (e.g. Complaints, Booking and Reports)
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain incoming calls data.
• Supervise and motivate staff to perform their best.
• Support new and existing employees on complaints related issue calls.
• Suggest process and product training programs and techniques.
• Communicate with employees and evaluate their needs.
• Create and monitor reports, analyze and interpret data.
• Conduct regular audits to ensure the call quality is professional and presentable.
• Make sure all employees adhere to company policies and guidelines.
• Act as our representative and set an example for our staffs.
• Conducting meeting with TLs and Floor incharges.
• Coordinating with vendor support & software team on service related issue and upgrading on services.
• Escalating system and network related issue to admin department and fix the issue.
• Ensure customer support activities and streamline the process.
• Optimizing profits by controlling costs.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Processing Joining and exit formalities for employees.
• Ensure the confirmation for the employees.

• Any Degree.
• 5 to 10 years of prior experience in Call Centre operations or backend support, preferably in a similar industry.
• Should have prior experience in handling large teams (100+ members) with strong people management skills.
• Strong verbal and written communication skills.
• Proven ability to work in dynamic, target-driven environments.
• Demonstrated flexibility and initiative in achieving daily operational goals.
• Willing to work at rotational shifts.
• Knowledge of customer service practices and principles.
• Strong demonstrated use of Excel, Word, and PowerPoint.

HR Operations

• Independently manage end-to-end HR operations for the assigned business entity.
• Ensure seamless employee lifecycle management including onboarding, confirmation, transfers, promotions, and separation.
• Develop, review, and continuously improve HR policies, SOPs, and employee handbook in line with business requirements and statutory regulations.
• Drive HR process improvements and operational excellence initiatives.

Talent Acquisition

• Manage end-to-end recruitment including manpower planning, sourcing, screening, interviewing, salary negotiations, offer management, and onboarding.
• Partner with hiring managers to understand workforce requirements.
• Build talent pipelines using multiple sourcing channels.
• Monitor recruitment KPIs such as TAT, offer acceptance ratio, and cost per hire.

Payroll & Compensation

• Manage monthly payroll inputs, validation, reconciliation, and coordination with payroll partners.
• Ensure accurate salary processing, Full & Final settlements, leave encashment, incentives, reimbursements, and statutory deductions.
• Support compensation structuring, salary benchmarking, annual increments, promotions, and internal equity analysis.
• Conduct peer benchmarking and recommend compensation corrections wherever required.

Statutory Compliance

• Ensure compliance with applicable labour laws including:
  • EPF
  • ESI
  • Shops & Establishments Act
  • Payment of Wages Act
  • Minimum Wages Act
  • Bonus Act
  • Gratuity Act
  • Maternity Benefit Act
  • POSH Compliance
  • CLRA (Contract Labour Regulation and Abolition) (where applicable)
  • Strong knowledge of HR Operations.
  • Excellent Payroll processing experience.
  • Sound knowledge of Labour Laws and Statutory Compliance.
  • Recruitment and Talent Acquisition expertise.
  • HR Analytics and Advanced Excel.
  • HRMS / HRIS implementation and administration.
  • Compensation & Benefits administration.
  • Policy drafting and SOP development.
  • Employee Relations and Grievance Handling.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving ability.

  Technical Skills

  • Advanced Microsoft Excel
  • Microsoft Office Suite
  • HRMS / HRIS Platforms
  • Payroll Software
  • HR Analytics & MIS
  • Power BI (Preferred)
  • Zoho People / TalentPro / Similar HRMS (Preferred)

  Preferred Competencies

  • High level of integrity and confidentiality.
  • Strong business acumen.
  • Ability to manage multiple priorities.
  • Decision-making and problem-solving skills.
  • Excellent interpersonal and negotiation skills.
  • Continuous improvement mindset.

Job Description in brief:

• Follow attachment walk in’s & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Follow attachment walk in’s & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

1.  WhatsApp Channel Management

• Manage multiple WhatsApp Channels for one-way communication.

• Plan, schedule, publish, and maintain regular channel updates.
• Ensure consistent brand messaging and timely communication.

2. Content Planning & Calendar Management

• Develop and maintain weekly and monthly content calendars.
• Plan content for campaigns, service updates, events, offers, and festive communications.
• Ensure all content is scheduled and published within the planned timelines.

3. Copywriting & Content Creation

• Write concise, engaging, and action-oriented content for WhatsApp Channels.
• Create headlines, captions, CTAs, and short-form communication optimized for mobile users.
• Maintain a consistent brand tone and communication style across platforms.

4. Creative Coordination

• Coordinate with design and video teams for required marketing creatives.
• Prepare clear creative briefs covering objectives, copy, CTA, format, and specifications.
• Review final creatives to ensure they align with brand guidelines and campaign requirements.

5. Content Optimization & Performance

• Optimize content based on engagement, audience response, timing, formatting, and post structure.
• Use link tracking and available analytics to measure engagement and conversions.
• Identify opportunities to improve content effectiveness and audience reach.

6. Channel Hygiene & Quality Control

• Ensure all communication is accurate, error-free, and consistent with brand guidelines.
• Verify links, dates, offers, service details, and other information before publishing.
• Ensure content remains relevant and aligned with the intended audience.

Qualifications & Requirements:

• Education: Graduate in any discipline.
• Good proficiency in MS Office (Word, Excel, PowerPoint).

• Make outbound calls to prospective customers and vendors to promote company services.
• Handle inbound calls and respond to customer queries professionally.
• Generate and follow up on leads through telephone calls.
• Explain services, offers, and relevant information clearly to customers.
• Maintain regular follow-ups with prospective and existing customers.
• Address customer concerns and coordinate with the concerned teams for resolution.
• Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
• Maintain good relationships with vendors and customers through regular communication.
• Record call details, follow-up status, and customer feedback accurately.
• Achieve assigned call, lead generation, and follow-up targets.
• Perform other telecalling and customer-support-related activities as assigned.

Education

• Graduate in any discipline.

Experience

• Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
• Prior experience in customer service or telecalling will be an added advantage.

Skills & Competencies

• Fluency in Tamil is mandatory.
• Good verbal communication and interpersonal skills.
• Basic computer proficiency.
• Familiarity with CRM tools, MS Excel, and spreadsheets.
• Good follow-up and customer-handling skills.
• Ability to maintain accurate records and manage multiple calls/follow-ups.
• Target-oriented, proactive, and customer-focused approach.
• Ability to work effectively both independently and as part of a team.

• Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms.
• Helps in identifying and implementing efficient processes and methods for improving inspection operations.
• Utilizing TMS, databases and tools appropriately. Proficient in Data management and Management information Systems. Prepares report and data analysis.
• Understanding and striving to meet or exceed Vendor Management metrics while proving excellent consistent Vendor support, Vendor Retention.
• Resolving vendor disputes or issues quickly and efficiently improve our standards.
• Analysing Competitor performance and market study. Highlighting the hierarchy wherever necessary.
• Should plan and visit required number of vendors on a daily basis
• Reporting on a daily basis and updating of daily reports accordingly

• A bachelor’s degree/any graduate
• 0-3 year relevant experience in sales, collections, quality, & Inspections related activities
• Good Communication and negotiation skills
• Willing to work in rotational shift
• Willing to travel extensively around Coimbatore city
• Should possess a valid driving license and two-wheeler
• Convenience and petrol fees will be provided apart from CTC.
• Incentives will be given for achieving targeted number of inspections.
• Good problem solver and creative thinker

Key Responsibilities:

• Responsible for handling Bike & Auto driver walk-ins, welcoming and guiding drivers through the onboarding process.
• Explain the required documentation, procedures, and onboarding requirements to drivers.
• Assist drivers with the registration and onboarding process.
• Coordinate with the concerned teams for driver verification and onboarding.
• Address basic driver queries and provide appropriate guidance.
• Ensure smooth and efficient walk-in management and a positive driver experience.

Required Skills:

• Good communication and interpersonal skills.
• Fluent in Tamil with basic English communication skills.
• Experience in customer handling and walk-in management.
• Basic computer knowledge, including MS Excel / Google Sheets.
• Good coordination, follow-up, and documentation skills.
• Ability to handle multiple walk-in customers/drivers and resolve basic queries professionally.

Preferred Experience:

• Experience in reception, customer service, driver onboarding, field inspection, or similar roles will be preferred.
• Minimum 1–2 years of experience in a call center, customer service, dispatch, or Operations Control Desk.

Job Summary

We are seeking a proactive and results-driven Recruiter to manage end-to-end recruitment for various positions, including candidate sourcing, screening, interview coordination, stakeholder management, offer processing, and timely closure of vacancies.

Role Overview

We are looking for a proactive and result-oriented Talent Acquisition / Recruitment professional with hands-on experience in both IT and Non-IT recruitment. The candidate will be responsible for managing end-to-end recruitment, building talent pipelines, coordinating with hiring managers, and ensuring timely closure of positions.

Key Responsibilities

• Manage end-to-end recruitment from manpower requirement to candidate joining.
• Handle IT, Non-IT, Volume/Bulk, Managerial and Niche hiring across various functions.
• Understand hiring requirements and prepare/finalize Job Descriptions (JDs) with stakeholders.
• Source candidates through Naukri, LinkedIn, job portals, employee referrals, social media, databases, consultants and direct sourcing.
• Screen resumes and conduct initial telephonic/video interviews to assess technical/functional skills, experience, communication, notice period, compensation and role fit.
• Coordinate technical, functional, managerial and HR interview rounds and ensure timely feedback.
• Build and maintain talent pipelines and candidate databases for current and future requirements.
• Manage salary discussions, offer approvals, offer rollout and pre-joining follow-up to improve offer-to-join conversion.
• Ensure positions are closed within defined recruitment TAT/SLA while maintaining candidate quality.
• Prepare recruitment MIS and dashboards covering vacancies, pipeline, interviews, selections, offers, joining, TAT and source effectiveness.
• Track and control recruitmen

  Required Skills & Experience

  • 2–5 years of hands-on recruitment / talent acquisition experience.
  • Proven experience in both IT and Non-IT recruitment.
  • Experience in volume hiring and managerial/niche recruitment will be an advantage.
  • Strong sourcing and headhunting skills with hands-on experience in Naukri, LinkedIn and other recruitment platforms.
  • Good understanding of technical and functional candidate screening.
  • Strong communication, negotiation, stakeholder management and follow-up skills.
  • Experience with ATS / recruitment databases.
  • Strong working knowledge of Advanced MS Excel and recruitment MIS/analytics.
  • Familiarity with AI-enabled recruitment tools is preferred.
  • Target-oriented, proactive, analytical and capable of independently managing multiple requirements.

  Qualification

  • MBA or related degree in Human Resources.

• To create, lead and manage the newly created cabs & attachment operations.
• Resolving problems of vendors, drivers and customers.
• Ensure the smooth day-to-day operations of the department.
• Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments.
• Lead generation, marketing and business development.
• Handling and following up with vendors and drivers on monthly payments and GST.
• Tie-ups with corporate companies/showrooms.
• Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience.
• Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment.
• Oversee and complete key tasks and develop project plans to meet corresponding deadlines.
• Should be meeting your vendor On-boarding targets and KPIs.
• Monitoring retention and turnover rates of new attachments.
• Coordinate and support to the call centre team whenever needed.
• Providing training to the vendors and chauffeurs.

Job specifications:

• A bachelor's degree/master's.
• 3 to 5 years of any relevant experience in Sales, Admin & Vendor Management.
• Good negotiation skills and expertise in MS Office.
• Proficient in both written and oral communication in English and Tamil.
• Good problem solver and creative thinker.
• Excellent planning, organizing and time management skills.

• Actively monitor all social media channels, responding to comments, direct messages, and mentions promptly and professionally, ensuring alignment with the brand’s tone and voice.
• Track and analyze competitor social media activity to identify best practices and potential growth opportunities.
• Collaborate with the design and content teams to ensure all visual and written assets are on-brand, engaging, and optimized for each platform.
• Maintain and manage the social media content calendar to ensure consistent and timely posting of campaigns and daily content.
• Research, identify, and reach out to relevant influencers and brand advocates for collaborations and partnership opportunities.
• Support the Social Media Manager in developing and executing effective social media strategies to achieve defined marketing and engagement goals.

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Basic graphic design skills using tools such as Canva or Adobe Creative Suite.
• Interest or experience in short-form video content creation (e.g., Instagram Reels, TikTok, YouTube Shorts).
• Excellent written and verbal communication skills with a strong command of grammar, copywriting, and storytelling.

Eligibility:
Freshers with a strong passion for social media, creativity, and digital marketing are encouraged to apply.

• Manage and resolve customer & Vendor queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors
• Provide service-related information to customers & Vendors
• Document all call information according to standard operating procedures
• Follow up customer & Vendor calls where necessary
• Handling complaints Vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analyzing the process & giving the outcome for streamlining the process if required.

• Any degree
• 0-5 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• To create, lead and manage the newly created cabs & attachment operations.
• Resolving problems of vendors, drivers and customers.
• Ensure the smooth day-to-day operations of the department.
• Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments.
• Lead generation, marketing and business development.
• Handling and following up with vendors and drivers on monthly payments and GST.
• Tie-ups with corporate companies/showrooms.
• Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience.
• Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment.
• Oversee and complete key tasks and develop project plans to meet corresponding deadlines.
• Should be meeting your vendor On-boarding targets and KPIs.
• Monitoring retention and turnover rates of new attachments.
• Coordinate and support to the call centre team whenever needed.
• Providing training to the vendors and chauffeurs.

• A bachelor's degree/master's.
• 3 to 5 years of any relevant experience in Sales, Admin & Vendor Management.
• Good negotiation skills and expertise in MS Office.
• Proficient in both written and oral communication in English and Tamil.
• Good problem solver and creative thinker.
• Excellent planning, organizing and time management skills.

• Make outbound calls to prospective customers and vendors to promote company services.
• Handle inbound calls and respond to customer queries professionally.
• Generate and follow up on leads through telephone calls.
• Explain services, offers, and relevant information clearly to customers.
• Maintain regular follow-ups with prospective and existing customers.
• Address customer concerns and coordinate with the concerned teams for resolution.
• Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
• Maintain good relationships with vendors and customers through regular communication.
• Record call details, follow-up status, and customer feedback accurately.
• Achieve assigned call, lead generation, and follow-up targets.
• Perform other telecalling and customer-support-related activities as assigned.

Job Specification

Education

• Graduate in any discipline.

Experience

• Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
• Prior experience in customer service or telecalling will be an added advantage.
• Preferably Male candidate

Skills & Competencies

• Fluency in Tamil is mandatory.
• Good verbal communication and interpersonal skills.
• Basic computer proficiency.
• Familiarity with CRM tools, MS Excel, and spreadsheets.
• Good follow-up and customer-handling skills.
• Ability to maintain accurate records and manage multiple calls/follow-ups.
• Target-oriented, proactive, and customer-focused approach.
• Ability to work effectively both independently and as part of a team.

The Product Owner will be responsible for maximising product value by understanding user needs, defining requirements, prioritising the product backlog, and collaborating with cross-functional teams throughout the product lifecycle.

Key Responsibilities:

• Participate in product ideation and discovery to identify customer needs, business problems, and opportunities for improvement.
• Contribute to product roadmap planning, OKRs, and the definition of measurable product outcomes.
• Own and prioritise the product backlog, ensuring alignment with business objectives, user needs, and product goals.
• Gather and analyse requirements, define user stories, acceptance criteria, functional and non-functional requirements, and ensure development readiness.
• Collaborate with business stakeholders, Product Research, UX/UI Design, Engineering, and QA teams to define and deliver effective product solutions.
• Support Agile development activities, clarify requirements, make product-related decisions, and validate delivered functionality through demonstrations and UAT.
• Monitor product performance, feature adoption, and user feedback to evaluate outcomes and drive continuous improvement.

• Experience in Product Ownership, Product Management, or Business Analysis within a software product development environment.
• Strong analytical thinking, logical reasoning, problem-solving, and decision-making skills.
• Ability to understand user needs, identify business problems, evaluate alternatives, and recommend practical solutions.
• Knowledge of product discovery, roadmap planning, prioritisation techniques, and outcome-driven product development.
• Hands-on experience in requirement analysis, user story creation, acceptance criteria, and product backlog management.
• Good understanding of Agile methodologies, Scrum practices, and the software development lifecycle.
• Ability to analyse product metrics, user feedback, and business data to support decision-making.
• Proficiency in Jira, Confluence, or similar product management and collaboration tools.
• Strong communication, stakeholder management, and cross-functional collaboration skills.
• Proactive mindset with attention to detail, accountability, adaptability, and a strong sense of ownership.
• Experience with mobile applications, consumer-facing digital products, or mobility platforms will be an added advantage.

Write and execute test cases and test plans for our mobile apps (Android and iOS) and web services
• Log, document and track bugs clearly using Jira or similar tools
• Perform functional, regression, exploratory and usability testing on different devices
• Work with developers to understand features and reproduce issues
• Read requirements and specifications and share your feedback on them
• Help the product team check that new releases meet acceptance criteria
• Keep test scenarios and QA documents up to date

• 0 to 2 years of experience in manual testing (freshers with strong testing fundamentals are welcome)
• Good understanding of the software testing life cycle (STLC), test case design and bug life cycle
• Exposure to testing mobile apps (Android/iOS) or web applications, through work, internships or academic projects
• Basic knowledge of API testing tools such as Postman or Swagger
• Familiarity with Jira, TestRail or similar tools
• Awareness of Agile/Scrum
• Good attention to detail, a problem-solving mindset and a user-first approach
• Clear written and verbal communication, so you can explain bugs well
Nice to Have
• Basic SQL knowledge
• Interest in learning automation (Selenium, Appium)
• Basic knowledge of Git and CI/CD
• ISTQB or other QA certification, or a testing course
• Interest in ride-hailing, mobility or logistics

●Design, write, and execute comprehensive manual test plans and test cases for our mobile applications (iOS and Android) and backend web services.
● Identify, record, document thoroughly, and track bugs using Jira or similar defect tracking tools.
● Perform functional, regression, exploration, and usability testing across multiple devices and environments.
● Collaborate closely with developers to understand the technical implementation and help troubleshooting issues.
● Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
● Coordinate with the product team to validate feature releases against user acceptance criteria.
● Contribute to QA documentation, maintaining updated test scenarios and standard operating procedures.

● 2-5 years of experience in manual software testing and quality assurance.
● Hands-on experience testing mobile applications (Android/iOS) and web platforms.
● Solid working knowledge of API testing tools (e.g., Postman, Swagger).
● Experience with defect tracking and test management tools (e.g., Jira, TestRail, Zephyr).
● Strong understanding of software QA methodologies, tools, and processes.
● Comfort working in an Agile/Scrum development process.
● A practical, problem-solving mindset with a keen eye for detail and usability.
● Excellent communication skills to clearly articulate defect reports to engineering teams.
Nice to Have
● Exposure to automated testing tools or a desire to learn automation (e.g., Selenium, Appium).
● Familiarity with database testing and writing basic SQL queries.
● Experience in mobility, ride-hailing, or logistics domain.
● Basic understanding of CI/CD pipelines and version control (e.g., Git).
● ISTQB certification or equivalent QA certification.