Careers

Key Responsibilities

• Script Development: Write clean, scalable, and maintainable Python scripts to automate mobile test cases.
• Framework Design: Build and enhance robust test automation frameworks using Pytest/Robot Framework and BDD (Behaviour Driven Development) approaches.
• Cross-Platform Testing: Execute mobile automation using Appium for both Android and iOS applications.
• Device Management: Implement parallel execution infrastructure for multi-device environments and emulators/simulators.
• CI/CD Integration: Integrate automated test suites into DevOps deployment pipelines using Git and Jenkins or GitLab CI.
• Reporting & Analysis: Configure test reporting libraries like Allure and identify software defects with detailed root-cause documentation.
• Collaboration: Work closely with product developers and QA teams to analyse application requirements and maximize code coverage. 

Required Skills & Qualifications

• Education: Bachelor’s degree in computer science, IT, or a related technical engineering domain.
• Core Language: Absolute proficiency in Python core programming and Object-Oriented design patterns.
• Mobile Tooling: 5+ years of direct, hands-on experience using the Appium Python Client library.
• Testing Libraries: Comprehensive experience with Pytest, fixtures, markers, and Page Object Model (POM) architecture.
• Mobile Ecosystems: Deep familiarity with Android Studio (ADB) and macOS Xcode for running simulators.
• API Testing: Working knowledge of validating backend REST APIs using Postman or the Python Request module.
• Cloud Infrastructure: Exposure to cloud-based real device farms like Browser Stack, Sauce Labs, Lambda Test or AWS Device Farm

• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct requirement elicitation sessions with business stakeholders and internal teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Collaborate with Product Owners, UI/UX designers, developers, QA, and business stakeholders throughout the product lifecycle.
• Support backlog refinement, sprint planning, User Acceptance Testing (UAT), and release activities.
• Ensure requirements are complete, clear, testable, and aligned with business objectives.
• Prepare and maintain product documentation, release notes, and user manuals.
• Participate in product discussions and identify opportunities for continuous product improvement.

• 2–5 years of experience as a Business Analyst in software product or application development.
• Strong experience in gathering, analyzing, and documenting business, functional, and non-functional requirements.
• Experience writing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of Agile/Scrum product development methodologies.
• Hands-on experience with Jira and Confluence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work effectively with cross-functional teams, including Design, Development, QA, and Business stakeholders.
• Experience working on web and mobile application products is preferred.

Experience level: 2–5 years

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• Agile, Scrum, ECBA, CCBA, or similar Business Analysis certifications are an added advantage.

• Administer and govern SaaS platforms including GitHub (organisation and repository access, branch protections, CODEOWNERS), AWS (IAM users, roles, policies, and service-level permissions), Claude AI Teams (seat management, usage policy enforcement), Zoho (CRM, Mail, People, and Desk modules), and Jira / Confluence.
• Manage user lifecycle across all platforms onboarding, offboarding, role changes, and periodic access reviews following documented SOPs and least-privilege principles.
• Maintain and evolve IT governance documentation including access control matrices, SOP runbooks, and platform-specific configuration baselines.
• Serve as the L1/L2 point of contact for IT support tickets platform access issues, credential resets, permission escalations, and SaaS configuration queries escalating to L3 / vendor when required.
• Monitor AWS cost and usage dashboards, flag anomalies, and support the delivery team in optimizing cloud spend across EC2, S3, RDS, and related services.
• Coordinate with development vendors (Mallow Tech) on platform access provisioning, integration requirements, and the gradual transition of admin ownership back to the client organisation.
• Support SAML / SSO integration and Active Directory configuration for corporate client onboarding and the RedTaxi booking portal.
• Proactively identify platform security gaps, unused licences, shadow IT risks, and non-compliant configurations, and raise them with the delivery manager for remediation.

• Hands-on proficiency administering GitHub organisations (member roles, team structures, branch protection rules, Actions, and audit logs) and AWS (IAM, EC2, S3, CloudWatch, and Cost Explorer).
• Working knowledge of Zoho Suite administration (user management, module configuration, and integrations) and Atlassian tools (Jira and Confluence project and permission settings).
• Solid understanding of identity and access management concepts RBAC, least privilege, MFA enforcement, and access reviews — and practical experience implementing them across SaaS platforms.
• Ability to write and maintain clear SOPs, access request procedures, and runbooks that non-technical stakeholders can follow.
• Comfortable working in an Agile / Scrum delivery environment alongside development teams, QA, and product stakeholders.
• Strong communication skills in English and Tamil, with the ability to translate technical access controls and platform policies into simple language for business users.
• Proactive, ownership-oriented mindset — you follow up, close the loop, and flag risks before they become incidents.

• Coordinate daily customer service operations (e.g. Complaints, Booking and Reports)
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain incoming calls data.
• Supervise and motivate staff to perform their best.
• Support new and existing employees on complaints related issue calls.
• Suggest process and product training programs and techniques.
• Communicate with employees and evaluate their needs.
• Create and monitor reports, analyze and interpret data.
• Conduct regular audits to ensure the call quality is professional and presentable.
• Make sure all employees adhere to company policies and guidelines.
• Act as our representative and set an example for our staffs.
• Conducting meeting with TLs and Floor incharges.
• Coordinating with vendor support & software team on service related issue and upgrading on services.
• Escalating system and network related issue to admin department and fix the issue.
• Ensure customer support activities and streamline the process.
• Optimizing profits by controlling costs.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Processing Joining and exit formalities for employees.
• Ensure the confirmation for the employees.

• Any Degree.
• 5 to 10 years of prior experience in Call Centre operations or backend support, preferably in a similar industry.
• Should have prior experience in handling large teams (100+ members) with strong people management skills.
• Strong verbal and written communication skills.
• Proven ability to work in dynamic, target-driven environments.
• Demonstrated flexibility and initiative in achieving daily operational goals.
• Willing to work at rotational shifts.
• Knowledge of customer service practices and principles.
• Strong demonstrated use of Excel, Word, and PowerPoint.

HR Operations

• Independently manage end-to-end HR operations for the assigned business entity.
• Ensure seamless employee lifecycle management including onboarding, confirmation, transfers, promotions, and separation.
• Develop, review, and continuously improve HR policies, SOPs, and employee handbook in line with business requirements and statutory regulations.
• Drive HR process improvements and operational excellence initiatives.

Talent Acquisition

• Manage end-to-end recruitment including manpower planning, sourcing, screening, interviewing, salary negotiations, offer management, and onboarding.
• Partner with hiring managers to understand workforce requirements.
• Build talent pipelines using multiple sourcing channels.
• Monitor recruitment KPIs such as TAT, offer acceptance ratio, and cost per hire.

Payroll & Compensation

• Manage monthly payroll inputs, validation, reconciliation, and coordination with payroll partners.
• Ensure accurate salary processing, Full & Final settlements, leave encashment, incentives, reimbursements, and statutory deductions.
• Support compensation structuring, salary benchmarking, annual increments, promotions, and internal equity analysis.
• Conduct peer benchmarking and recommend compensation corrections wherever required.

Statutory Compliance

• Ensure compliance with applicable labour laws including:
  • EPF
  • ESI
  • Shops & Establishments Act
  • Payment of Wages Act
  • Minimum Wages Act
  • Bonus Act
  • Gratuity Act
  • Maternity Benefit Act
  • POSH Compliance
  • CLRA (Contract Labour Regulation and Abolition) (where applicable)
  • Strong knowledge of HR Operations.
  • Excellent Payroll processing experience.
  • Sound knowledge of Labour Laws and Statutory Compliance.
  • Recruitment and Talent Acquisition expertise.
  • HR Analytics and Advanced Excel.
  • HRMS / HRIS implementation and administration.
  • Compensation & Benefits administration.
  • Policy drafting and SOP development.
  • Employee Relations and Grievance Handling.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving ability.

  Technical Skills

  • Advanced Microsoft Excel
  • Microsoft Office Suite
  • HRMS / HRIS Platforms
  • Payroll Software
  • HR Analytics & MIS
  • Power BI (Preferred)
  • Zoho People / TalentPro / Similar HRMS (Preferred)

  Preferred Competencies

  • High level of integrity and confidentiality.
  • Strong business acumen.
  • Ability to manage multiple priorities.
  • Decision-making and problem-solving skills.
  • Excellent interpersonal and negotiation skills.
  • Continuous improvement mindset.

• Follow attachment walk in’s & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

Job Description in brief:

• Follow attachment walk in’s & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Follow attachment walk in’s & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

1.  WhatsApp Channel Management

• Manage multiple WhatsApp Channels for one-way communication.

• Plan, schedule, publish, and maintain regular channel updates.
• Ensure consistent brand messaging and timely communication.

2. Content Planning & Calendar Management

• Develop and maintain weekly and monthly content calendars.
• Plan content for campaigns, service updates, events, offers, and festive communications.
• Ensure all content is scheduled and published within the planned timelines.

3. Copywriting & Content Creation

• Write concise, engaging, and action-oriented content for WhatsApp Channels.
• Create headlines, captions, CTAs, and short-form communication optimized for mobile users.
• Maintain a consistent brand tone and communication style across platforms.

4. Creative Coordination

• Coordinate with design and video teams for required marketing creatives.
• Prepare clear creative briefs covering objectives, copy, CTA, format, and specifications.
• Review final creatives to ensure they align with brand guidelines and campaign requirements.

5. Content Optimization & Performance

• Optimize content based on engagement, audience response, timing, formatting, and post structure.
• Use link tracking and available analytics to measure engagement and conversions.
• Identify opportunities to improve content effectiveness and audience reach.

6. Channel Hygiene & Quality Control

• Ensure all communication is accurate, error-free, and consistent with brand guidelines.
• Verify links, dates, offers, service details, and other information before publishing.
• Ensure content remains relevant and aligned with the intended audience.

Qualifications & Requirements:

• Education: Graduate in any discipline.
• Good proficiency in MS Office (Word, Excel, PowerPoint).

• Make outbound calls to prospective customers and vendors to promote company services.
• Handle inbound calls and respond to customer queries professionally.
• Generate and follow up on leads through telephone calls.
• Explain services, offers, and relevant information clearly to customers.
• Maintain regular follow-ups with prospective and existing customers.
• Address customer concerns and coordinate with the concerned teams for resolution.
• Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
• Maintain good relationships with vendors and customers through regular communication.
• Record call details, follow-up status, and customer feedback accurately.
• Achieve assigned call, lead generation, and follow-up targets.
• Perform other telecalling and customer-support-related activities as assigned.

Education

• Graduate in any discipline.

Experience

• Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
• Prior experience in customer service or telecalling will be an added advantage.

Skills & Competencies

• Fluency in Tamil is mandatory.
• Good verbal communication and interpersonal skills.
• Basic computer proficiency.
• Familiarity with CRM tools, MS Excel, and spreadsheets.
• Good follow-up and customer-handling skills.
• Ability to maintain accurate records and manage multiple calls/follow-ups.
• Target-oriented, proactive, and customer-focused approach.
• Ability to work effectively both independently and as part of a team.

• Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms.
• Helps in identifying and implementing efficient processes and methods for improving inspection operations.
• Utilizing TMS, databases and tools appropriately. Proficient in Data management and Management information Systems. Prepares report and data analysis.
• Understanding and striving to meet or exceed Vendor Management metrics while proving excellent consistent Vendor support, Vendor Retention.
• Resolving vendor disputes or issues quickly and efficiently improve our standards.
• Analysing Competitor performance and market study. Highlighting the hierarchy wherever necessary.
• Should plan and visit required number of vendors on a daily basis
• Reporting on a daily basis and updating of daily reports accordingly

• A bachelor’s degree/any graduate
• 0-3 year relevant experience in sales, collections, quality, & Inspections related activities
• Good Communication and negotiation skills
• Willing to work in rotational shift
• Willing to travel extensively around Coimbatore city
• Should possess a valid driving license and two-wheeler
• Convenience and petrol fees will be provided apart from CTC.
• Incentives will be given for achieving targeted number of inspections.
• Good problem solver and creative thinker

Key Responsibilities:

• Responsible for handling Bike & Auto driver walk-ins, welcoming and guiding drivers through the onboarding process.
• Explain the required documentation, procedures, and onboarding requirements to drivers.
• Assist drivers with the registration and onboarding process.
• Coordinate with the concerned teams for driver verification and onboarding.
• Address basic driver queries and provide appropriate guidance.
• Ensure smooth and efficient walk-in management and a positive driver experience.

Required Skills:

• Good communication and interpersonal skills.
• Fluent in Tamil with basic English communication skills.
• Experience in customer handling and walk-in management.
• Basic computer knowledge, including MS Excel / Google Sheets.
• Good coordination, follow-up, and documentation skills.
• Ability to handle multiple walk-in customers/drivers and resolve basic queries professionally.

Preferred Experience:

• Experience in reception, customer service, driver onboarding, field inspection, or similar roles will be preferred.
• Minimum 1–2 years of experience in a call center, customer service, dispatch, or Operations Control Desk.

Job Summary

We are seeking a proactive and results-driven Recruiter to manage end-to-end recruitment for various positions, including candidate sourcing, screening, interview coordination, stakeholder management, offer processing, and timely closure of vacancies.

Role Overview

We are looking for a proactive and result-oriented Talent Acquisition / Recruitment professional with hands-on experience in both IT and Non-IT recruitment. The candidate will be responsible for managing end-to-end recruitment, building talent pipelines, coordinating with hiring managers, and ensuring timely closure of positions.

Key Responsibilities

• Manage end-to-end recruitment from manpower requirement to candidate joining.
• Handle IT, Non-IT, Volume/Bulk, Managerial and Niche hiring across various functions.
• Understand hiring requirements and prepare/finalize Job Descriptions (JDs) with stakeholders.
• Source candidates through Naukri, LinkedIn, job portals, employee referrals, social media, databases, consultants and direct sourcing.
• Screen resumes and conduct initial telephonic/video interviews to assess technical/functional skills, experience, communication, notice period, compensation and role fit.
• Coordinate technical, functional, managerial and HR interview rounds and ensure timely feedback.
• Build and maintain talent pipelines and candidate databases for current and future requirements.
• Manage salary discussions, offer approvals, offer rollout and pre-joining follow-up to improve offer-to-join conversion.
• Ensure positions are closed within defined recruitment TAT/SLA while maintaining candidate quality.
• Prepare recruitment MIS and dashboards covering vacancies, pipeline, interviews, selections, offers, joining, TAT and source effectiveness.
• Track and control recruitmen

  Required Skills & Experience

  • 2–5 years of hands-on recruitment / talent acquisition experience.
  • Proven experience in both IT and Non-IT recruitment.
  • Experience in volume hiring and managerial/niche recruitment will be an advantage.
  • Strong sourcing and headhunting skills with hands-on experience in Naukri, LinkedIn and other recruitment platforms.
  • Good understanding of technical and functional candidate screening.
  • Strong communication, negotiation, stakeholder management and follow-up skills.
  • Experience with ATS / recruitment databases.
  • Strong working knowledge of Advanced MS Excel and recruitment MIS/analytics.
  • Familiarity with AI-enabled recruitment tools is preferred.
  • Target-oriented, proactive, analytical and capable of independently managing multiple requirements.

  Qualification

  • MBA or related degree in Human Resources.

• To create, lead and manage the newly created cabs & attachment operations.
• Resolving problems of vendors, drivers and customers.
• Ensure the smooth day-to-day operations of the department.
• Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments.
• Lead generation, marketing and business development.
• Handling and following up with vendors and drivers on monthly payments and GST.
• Tie-ups with corporate companies/showrooms.
• Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience.
• Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment.
• Oversee and complete key tasks and develop project plans to meet corresponding deadlines.
• Should be meeting your vendor On-boarding targets and KPIs.
• Monitoring retention and turnover rates of new attachments.
• Coordinate and support to the call centre team whenever needed.
• Providing training to the vendors and chauffeurs.

Job specifications:

• A bachelor's degree/master's.
• 3 to 5 years of any relevant experience in Sales, Admin & Vendor Management.
• Good negotiation skills and expertise in MS Office.
• Proficient in both written and oral communication in English and Tamil.
• Good problem solver and creative thinker.
• Excellent planning, organizing and time management skills.