Careers

Role summary

To lead and manage the organisations finance and accounting function, ensuring strong financial governance, compliance, and strategic support to leadership. The role focuses on financial planning, cost optimisation, and statutory compliance.

Key Responsibilities:

Finance Leadership & Operations

• Provide leadership, direction, and oversight to the finance and accounting team
• Manage day-to-day financial operations, including accounting, reporting, and controls
• Oversee financial systems, processes, and reporting frameworks

Financial Planning, Budgeting & Reporting

• Lead budgeting, forecasting, and financial planning processes
• Prepare, analyze, and present all the MIS reports as required across functions, including:
• Profit & Loss (by business/location)
• Budget vs. forecast analysis
• Weekly cash flow statements
• Monitor financial performance and highlight key variances

Cost Management & Business Performance

• Drive cost control initiatives and implement cost reduction strategies
• Conduct detailed cost analysis to improve operational efficiency
• Lead financial review of overall business performance

Compliance, Taxation & Regulatory

• Ensure full compliance with statutory and regulatory requirements, including:
• GST, TDS, Income Tax, Corporate Tax
• PF, ESI, PT, Gratuity, and Consultancy/Contract agreements & payments
• Liaise with government authorities and regulatory bodies
• Manage audits and strengthen internal control frameworks

Payroll & Statutory Management

• Ensure timely and accurate statutory filings and compliance
• Oversee the disbursement of salary

  Functional Skills

  • Strong expertise in financial management, accounting, and internal controls
  • In-depth knowledge of GST, TDS, Income Tax, and corporate taxation
  • Sound understanding of consultancy and contract agreements, related payments, and statutory compliances such as PF, ESI, Professional Tax, and the Companies Act.
  • Experience in cost management and financial planning

  Technical Skills

  • Proficiency in Tally and other financial/ERP systems
  • Advanced MS office skills
  • Knowledge of data analysis tools (e.g., SQL, MS Access) preferred

  Behavioral Competencies

  • Strong analytical and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • High level of business acumen and decision-making capability
  • Ability to interpret complex data into actionable insights

   

  Success Metrics (KPIs)

  • Accuracy and timeliness of financial reporting
  • Budget adherence and variance control
  • Effectiveness of cost optimization initiatives
  • Compliance and audit outcomes
  • Process efficiency and automation improvements

Job Description:

Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call

Booking Management: Manage and manually assign bookings that are require specific coordination

Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate to ensure successful trip commencement.

Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)

Emergency Handling: Serve as the first point of contact for riders

Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).

Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps

Skill / Expertise / Work background:

Excellent phone communication and active listening skills. High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over the phone. Fluency in Tamil and basic English is mandatory.

Experience level:

Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk

Qualification:

Bachelor's degree (any field)

• Build sustainable relationships of trust through open and interactive communication.
• Listening actively to vendors calls and documenting.
• Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
• Provide accurate, valid, and complete information by using the right methods/tools and illuminate the doubts.
• Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
• Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile.  Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
• To educate the application/software related updates wherever necessary educate the company’s terms & policies and guide them to abide by the norms.
• Meet personal /Team qualitative and quantitative targets.
• To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
• Act as a correspondent between the client, business and internal functions.

• Any degree
• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert, and onboard the leads by providing the necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
• Answer incoming calls and respond to customers & vendors.
• Provide service-related information to customers & vendors
• Document all call information according to standard operating procedures
• Follow up customer & vendor calls where necessary
• Handling complaints vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analysing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and providing enrolment support.

•           Any degree

•           0-3 years of work experience in a relevant field.

•           Knowledge of customer service practices and principles

•           Excellent typing skills

•           Superior listening, verbal, and written communication skills (Tamil and English)

•           Ability to handle the stressful situation appropriately

•           Lead Conversion & Convincing skills

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert, and onboard the leads by providing the necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
• Answer incoming calls and respond to customers & vendors.
• Provide service-related information to customers & vendors
• Document all call information according to standard operating procedures
• Follow up customer & vendor calls where necessary
• Handling complaints vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analysing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and providing enrolment support.

• Any degree

•           0-3 years of work experience in a relevant field.

•           Knowledge of customer service practices and principles

•           Excellent typing skills

•           Superior listening, verbal, and written communication skills (Tamil and English)

•           Ability to handle the stressful situation appropriately

•           Lead Conversion & Convincing skills

Responsible for the administration, configuration, maintenance, and optimization of the Atlassian ecosystem, including Jira Software, Jira Service Management (JSM), Jira Product Discovery (JPD), and Confluence.

Key responsibilities include:

• Administer and maintain Atlassian tools.
• Configure projects, workflows, screens, custom fields, permissions, and automations.
• Create and maintain dashboards, reports, filters, and metrics.
• Support Agile teams with board, sprint, release, and roadmap configurations.
• Manage JSM portals, request types, SLAs, and queues.
• Implement governance standards and best practices.
• Support integrations and marketplace applications.
• Provide user training, troubleshooting, and ongoing platform support.

• Strong hands-on experience with Jira Software and Jira Service Management administration.
• Experience with Confluence and Jira Product Discovery.
• Expertise in workflow design, automation, permissions, schemes, and project configuration.
• Strong reporting and dashboard creation skills.
• Experience with Atlassian marketplace applications and integrations.
• Good understanding of Agile methodologies (Scrum and Kanban).
• Strong analytical and problem-solving skills.
• Ability to gather stakeholder requirements and translate them into platform solutions.

Experience level: 3–5+ years of experience administering Atlassian products in an enterprise environment.

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Atlassian certifications will be an added advantage

Engagement Model

Contract / Retainer Basis

Expected effort: 8–16 hours per week (flexible based on business requirements)

• Build, maintain, and improve CI/CD pipelines for our backend services and mobile applications
• Manage and monitor AWS infrastructure, including container workloads, databases, caching, and messaging services
• Automate deployments and environment provisioning across development and production
• Set up and maintain monitoring, logging, and alerting so issues are caught early
• Support the engineering squads with their build, release, and deployment needs
• Help troubleshoot production issues and participate in incident response
• Contribute to access, secrets, and security hygiene across our cloud environments
• Document infrastructure, processes, and runbooks for the team

• 2–5 years of experience in DevOps, SRE, or cloud infrastructure
• Hands-on experience with AWS core services (e.g. EC2/ECS, RDS, IAM, VPC, S3, CloudWatch)
• Solid working knowledge of Docker and container-based deployments
• Experience building CI/CD pipelines (Bitbucket Pipelines or GitHub Actions)
• Comfortable with Linux administration and shell scripting (Bash)
• Familiarity with Git-based version control workflows
• A basic understanding of networking, security groups, and secrets management
• A practical, problem-solving mindset and willingness to learn

Nice to Have

• Exposure to Infrastructure-as-Code (Terraform or CloudFormation)
• Experience deploying PHP / Laravel applications
• Familiarity with Redis, Kafka, or other streaming/messaging services
• Exposure to monitoring and APM tools (Sentry, OpenTelemetry, Datadog, or similar)
• Scripting in Python
• An AWS certification (e.g. Solutions Architect Associate or SysOps Administrator)
• Experience working across multiple AWS accounts

• Design, write, and execute comprehensive manual test plans and test cases for our mobile applications (iOS and Android) and backend web services.
• Identify, record, document thoroughly, and track bugs using Jira or similar defect tracking tools.
• Perform functional, regression, exploration, and usability testing across multiple devices and environments.
• Collaborate closely with developers to understand the technical implementation and help troubleshooting issues.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Coordinate with the product team to validate feature releases against user acceptance criteria.
• Contribute to QA documentation, maintaining updated test scenarios and standard operating procedures.

• 2-5 years of experience in manual software testing and quality assurance.
• Hands-on experience testing mobile applications (Android/iOS) and web platforms.
• Solid working knowledge of API testing tools (e.g., Postman, Swagger).
• Experience with defect tracking and test management tools (e.g., Jira, TestRail, Zephyr).
• Strong understanding of software QA methodologies, tools, and processes.
• Comfort working in an Agile/Scrum development process.
• A practical, problem-solving mindset with a keen eye for detail and usability.
• Excellent communication skills to clearly articulate defect reports to engineering teams.

Nice to Have

• Exposure to automated testing tools or a desire to learn automation (e.g., Selenium, Appium).
• Familiarity with database testing and writing basic SQL queries.
• Experience in mobility, ride-hailing, or logistics domain.
• Basic understanding of CI/CD pipelines and version control (e.g., Git).
• ISTQB certification or equivalent QA certification.

Key Responsibilities

• Script Development: Write clean, scalable, and maintainable Python scripts to automate mobile test cases.
• Framework Design: Build and enhance robust test automation frameworks using Pytest/Robot Framework and BDD (Behaviour Driven Development) approaches.
• Cross-Platform Testing: Execute mobile automation using Appium for both Android and iOS applications.
• Device Management: Implement parallel execution infrastructure for multi-device environments and emulators/simulators.
• CI/CD Integration: Integrate automated test suites into DevOps deployment pipelines using Git and Jenkins or GitLab CI.
• Reporting & Analysis: Configure test reporting libraries like Allure and identify software defects with detailed root-cause documentation.
• Collaboration: Work closely with product developers and QA teams to analyse application requirements and maximize code coverage. 

Required Skills & Qualifications

• Education: Bachelor’s degree in computer science, IT, or a related technical engineering domain.
• Core Language: Absolute proficiency in Python core programming and Object-Oriented design patterns.
• Mobile Tooling: 5+ years of direct, hands-on experience using the Appium Python Client library.
• Testing Libraries: Comprehensive experience with Pytest, fixtures, markers, and Page Object Model (POM) architecture.
• Mobile Ecosystems: Deep familiarity with Android Studio (ADB) and macOS Xcode for running simulators.
• API Testing: Working knowledge of validating backend REST APIs using Postman or the Python Request module.
• Cloud Infrastructure: Exposure to cloud-based real device farms like Browser Stack, Sauce Labs, Lambda Test or AWS Device Farm