Careers

Key Responsibilities:

• Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms.
• Inspect with chauffeurs whether they are following our listed norms each day.
• Inspect whether the cab has painting and stickers as mandatorily required.
• Helps in identifying and implementing efficient processes and methods for improving inspection operations.
• Utilizing TMS, databases and tools appropriately. Proficient in Data management and Management information Systems. Prepares report and data analysis.
• Understanding and striving to meet or exceed Vendor Management metrics while providing excellent, consistent Vendor support, Vendor Retention.
• Resolving vendor disputes or issues quickly and efficiently improves our standards.
• Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary.

Qualifications and Requirements

• A bachelor’s degree.
• 3-6 years relevant experience in sales, collections, quality, & Inspections related activities.
• Good Communication and negotiation skills.
• Willing to work at Rotational Shift.
• Willing to travel extensively around Coimbatore city and all cities of ROC.
• Should possess a valid driving license and two-wheeler.
• Convenience and petrol fees will be provided apart from CTC.
• Incentives will be given for achieving the targeted number of inspections.
• Good problem solver and creative thinker.

• Bookkeeping and Record Maintenance
• Maintain accurate and up to-date accounting records.
• Prepare, verify and process invoices and receipts.
• Ensure that all financial transactions are recorded properly
• Process payments, receipts, and reconciliations.
• Ensure timely payment to vendors and collections from clients.
• Follow up on outstanding invoices and resolve any discrepancies.
• Reconcile bank statements with company accounts and resolve discrepancies.
• Assist in the filings and compliance documents
• Handling Petty Cash
• Maintain proper documentation for audits and financial records.
• Basic Knowledge in GST & TDS
• Adhere to the company's financial policies and procedures

• 02 to 04 years of work experience in accounts and finance
• B. Com / B. Com CA / M.com /or Similar Qualifications only.
• Good working knowledge in MS Office and Tally.
• Good Written / Oral Communication in English.
• Good at problem-solving.
• Ability to analyse a large volume of data in MS Excel.

Role summary

To lead and manage the organisations finance and accounting function, ensuring strong financial governance, compliance, and strategic support to leadership. The role focuses on financial planning, cost optimisation, and statutory compliance.

Key Responsibilities:

Finance Leadership & Operations

• Provide leadership, direction, and oversight to the finance and accounting team
• Manage day-to-day financial operations, including accounting, reporting, and controls
• Oversee financial systems, processes, and reporting frameworks

Financial Planning, Budgeting & Reporting

• Lead budgeting, forecasting, and financial planning processes
• Prepare, analyze, and present all the MIS reports as required across functions, including:
• Profit & Loss (by business/location)
• Budget vs. forecast analysis
• Weekly cash flow statements
• Monitor financial performance and highlight key variances

Cost Management & Business Performance

• Drive cost control initiatives and implement cost reduction strategies
• Conduct detailed cost analysis to improve operational efficiency
• Lead financial review of overall business performance

Compliance, Taxation & Regulatory

• Ensure full compliance with statutory and regulatory requirements, including:
• GST, TDS, Income Tax, Corporate Tax
• PF, ESI, PT, Gratuity, and Consultancy/Contract agreements & payments
• Liaise with government authorities and regulatory bodies
• Manage audits and strengthen internal control frameworks

Payroll & Statutory Management

• Ensure timely and accurate statutory filings and compliance
• Oversee the disbursement of salary

  Functional Skills

  • Strong expertise in financial management, accounting, and internal controls
  • In-depth knowledge of GST, TDS, Income Tax, and corporate taxation
  • Sound understanding of consultancy and contract agreements, related payments, and statutory compliances such as PF, ESI, Professional Tax, and the Companies Act.
  • Experience in cost management and financial planning

  Technical Skills

  • Proficiency in Tally and other financial/ERP systems
  • Advanced MS office skills
  • Knowledge of data analysis tools (e.g., SQL, MS Access) preferred

  Behavioral Competencies

  • Strong analytical and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • High level of business acumen and decision-making capability
  • Ability to interpret complex data into actionable insights

   

  Success Metrics (KPIs)

  • Accuracy and timeliness of financial reporting
  • Budget adherence and variance control
  • Effectiveness of cost optimization initiatives
  • Compliance and audit outcomes
  • Process efficiency and automation improvements

Job Description:

Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call

Booking Management: Manage and manually assign bookings that are require specific coordination

Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate to ensure successful trip commencement.

Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)

Emergency Handling: Serve as the first point of contact for riders

Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).

Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps

Skill / Expertise / Work background:

Excellent phone communication and active listening skills. High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over the phone. Fluency in Tamil and basic English is mandatory.

Experience level:

Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk

Qualification:

Bachelor's degree (any field)

• To create, lead and manage the newly created cabs & attachment operations.
• Resolving problems of vendors, drivers and customers.
• Ensure the smooth day-to-day operations of the department.
• Good communication and negotiation skills with the ability to develop and maintain strong relationships with vendors, drivers and internal departments.
• Lead generation, marketing and business development.
• Handling and following up with vendors and drivers on monthly payments and GST.
• Tie-ups with corporate companies/showrooms.
• Be a trusted advisor for your new vendors, monitor their performance and address any open issues to ensure timely resolution and a great customer experience.
• Approach potential vendors to establish relationships and explain to them about the company norms and earnings from attachment.
• Oversee and complete key tasks and develop project plans to meet corresponding deadlines.
• Should be meeting your vendor On-boarding targets and KPIs.
• Monitoring retention and turnover rates of new attachments.
• Coordinate and support to the call centre team whenever needed.
• Providing training to the vendors and chauffeurs.

• A bachelor's degree/master's.
• 3 to 5 years of any relevant experience in Sales, Admin & Vendor Management.
• Good negotiation skills and expertise in MS Office.
• Proficient in both written and oral communication in English and Tamil.
• Good problem solver and creative thinker.
• Excellent planning, organizing and time management skills.

• Build sustainable relationships of trust through open and interactive communication.
• Listening actively to vendors calls and documenting.
• Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
• Provide accurate, valid, and complete information by using the right methods/tools and illuminate the doubts.
• Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
• Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile.  Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
• To educate the application/software related updates wherever necessary educate the company’s terms & policies and guide them to abide by the norms.
• Meet personal /Team qualitative and quantitative targets.
• To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
• Act as a correspondent between the client, business and internal functions.

• Any degree
• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Build sustainable relationships of trust through open and interactive communication.
• Listening actively to vendors calls and documenting.
• Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
• Provide accurate, valid, and complete information by using the right methods/tools and illuminate the doubts.
• Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
• Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile.  Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
• To educate the application/software related updates wherever necessary educate the company’s terms & policies and guide them to abide by the norms.
• Meet personal /Team qualitative and quantitative targets.
• To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
• Act as a correspondent between the client, business and internal functions.

• Any degree
• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

A Telcaller is responsible for handling outbound and inbound calls to promote Services, generate leads, provide customer support and maintain vendor relationships

Basic Communication 

Basic Excel and computer Knowledge 

Fluency in Tamil 

Respond to corporate customers inquiries and coordinate cab allocatons across multiple cities

Handle and resolve customer queries efficiently while ensuring high service standards.

Identify complex issues and escalate them to supervisors when required. 

Provide accurate and timely information regarding services to customers. 

Maintain detailed records of all interactions in line with standard operating procedures. 

Conduct follow-ups with customers to ensure resolution and satisfaction 

Build and maintain strong customer relationships through clear and proactive communication. 

Acknowledge customer concerns promptly and ensure effective resolution 

Corporate Clinet Handling & Account Coordination

Fleet/ Cab Operations Management

Strong Communication & Interpersonal Skills 

Experience in managing end to end corporate cab services across multiple cities

Handling high volume customer Intercations (Calls, emails, and service requests)

Coordinating with vendors/ drivers to ensure timely service delivery 

Resolving customer compaints and ensuring service satisfaction 

Working closely with Internal teams to improve service efficiency and customer experience 

Experience Level : 0-3 Years of work experience in relevant field 

Qualification : Any Degree