Careers

Role summary

To lead and manage the organisations finance and accounting function, ensuring strong financial governance, compliance, and strategic support to leadership. The role focuses on financial planning, cost optimisation, and statutory compliance.

Key Responsibilities:

Finance Leadership & Operations

• Provide leadership, direction, and oversight to the finance and accounting team
• Manage day-to-day financial operations, including accounting, reporting, and controls
• Oversee financial systems, processes, and reporting frameworks

Financial Planning, Budgeting & Reporting

• Lead budgeting, forecasting, and financial planning processes
• Prepare, analyze, and present all the MIS reports as required across functions, including:
• Profit & Loss (by business/location)
• Budget vs. forecast analysis
• Weekly cash flow statements
• Monitor financial performance and highlight key variances

Cost Management & Business Performance

• Drive cost control initiatives and implement cost reduction strategies
• Conduct detailed cost analysis to improve operational efficiency
• Lead financial review of overall business performance

Compliance, Taxation & Regulatory

• Ensure full compliance with statutory and regulatory requirements, including:
• GST, TDS, Income Tax, Corporate Tax
• PF, ESI, PT, Gratuity, and Consultancy/Contract agreements & payments
• Liaise with government authorities and regulatory bodies
• Manage audits and strengthen internal control frameworks

Payroll & Statutory Management

• Ensure timely and accurate statutory filings and compliance
• Oversee the disbursement of salary

  Functional Skills

  • Strong expertise in financial management, accounting, and internal controls
  • In-depth knowledge of GST, TDS, Income Tax, and corporate taxation
  • Sound understanding of consultancy and contract agreements, related payments, and statutory compliances such as PF, ESI, Professional Tax, and the Companies Act.
  • Experience in cost management and financial planning

  Technical Skills

  • Proficiency in Tally and other financial/ERP systems
  • Advanced MS office skills
  • Knowledge of data analysis tools (e.g., SQL, MS Access) preferred

  Behavioral Competencies

  • Strong analytical and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • High level of business acumen and decision-making capability
  • Ability to interpret complex data into actionable insights

   

  Success Metrics (KPIs)

  • Accuracy and timeliness of financial reporting
  • Budget adherence and variance control
  • Effectiveness of cost optimization initiatives
  • Compliance and audit outcomes
  • Process efficiency and automation improvements

Responsible for the administration, configuration, maintenance, and optimization of the Atlassian ecosystem, including Jira Software, Jira Service Management (JSM), Jira Product Discovery (JPD), and Confluence.

Key responsibilities include:

• Administer and maintain Atlassian tools.
• Configure projects, workflows, screens, custom fields, permissions, and automations.
• Create and maintain dashboards, reports, filters, and metrics.
• Support Agile teams with board, sprint, release, and roadmap configurations.
• Manage JSM portals, request types, SLAs, and queues.
• Implement governance standards and best practices.
• Support integrations and marketplace applications.
• Provide user training, troubleshooting, and ongoing platform support.

• Strong hands-on experience with Jira Software and Jira Service Management administration.
• Experience with Confluence and Jira Product Discovery.
• Expertise in workflow design, automation, permissions, schemes, and project configuration.
• Strong reporting and dashboard creation skills.
• Experience with Atlassian marketplace applications and integrations.
• Good understanding of Agile methodologies (Scrum and Kanban).
• Strong analytical and problem-solving skills.
• Ability to gather stakeholder requirements and translate them into platform solutions.

Experience level: 3–5+ years of experience administering Atlassian products in an enterprise environment.

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Atlassian certifications will be an added advantage

Engagement Model

Contract / Retainer Basis

Expected effort: 8–16 hours per week (flexible based on business requirements)

• Build, maintain, and improve CI/CD pipelines for our backend services and mobile applications
• Manage and monitor AWS infrastructure, including container workloads, databases, caching, and messaging services
• Automate deployments and environment provisioning across development and production
• Set up and maintain monitoring, logging, and alerting so issues are caught early
• Support the engineering squads with their build, release, and deployment needs
• Help troubleshoot production issues and participate in incident response
• Contribute to access, secrets, and security hygiene across our cloud environments
• Document infrastructure, processes, and runbooks for the team

• 2–5 years of experience in DevOps, SRE, or cloud infrastructure
• Hands-on experience with AWS core services (e.g. EC2/ECS, RDS, IAM, VPC, S3, CloudWatch)
• Solid working knowledge of Docker and container-based deployments
• Experience building CI/CD pipelines (Bitbucket Pipelines or GitHub Actions)
• Comfortable with Linux administration and shell scripting (Bash)
• Familiarity with Git-based version control workflows
• A basic understanding of networking, security groups, and secrets management
• A practical, problem-solving mindset and willingness to learn

Nice to Have

• Exposure to Infrastructure-as-Code (Terraform or CloudFormation)
• Experience deploying PHP / Laravel applications
• Familiarity with Redis, Kafka, or other streaming/messaging services
• Exposure to monitoring and APM tools (Sentry, OpenTelemetry, Datadog, or similar)
• Scripting in Python
• An AWS certification (e.g. Solutions Architect Associate or SysOps Administrator)
• Experience working across multiple AWS accounts

• Design, write, and execute comprehensive manual test plans and test cases for our mobile applications (iOS and Android) and backend web services.
• Identify, record, document thoroughly, and track bugs using Jira or similar defect tracking tools.
• Perform functional, regression, exploration, and usability testing across multiple devices and environments.
• Collaborate closely with developers to understand the technical implementation and help troubleshooting issues.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Coordinate with the product team to validate feature releases against user acceptance criteria.
• Contribute to QA documentation, maintaining updated test scenarios and standard operating procedures.

• 2-5 years of experience in manual software testing and quality assurance.
• Hands-on experience testing mobile applications (Android/iOS) and web platforms.
• Solid working knowledge of API testing tools (e.g., Postman, Swagger).
• Experience with defect tracking and test management tools (e.g., Jira, TestRail, Zephyr).
• Strong understanding of software QA methodologies, tools, and processes.
• Comfort working in an Agile/Scrum development process.
• A practical, problem-solving mindset with a keen eye for detail and usability.
• Excellent communication skills to clearly articulate defect reports to engineering teams.

Nice to Have

• Exposure to automated testing tools or a desire to learn automation (e.g., Selenium, Appium).
• Familiarity with database testing and writing basic SQL queries.
• Experience in mobility, ride-hailing, or logistics domain.
• Basic understanding of CI/CD pipelines and version control (e.g., Git).
• ISTQB certification or equivalent QA certification.

Key Responsibilities

• Script Development: Write clean, scalable, and maintainable Python scripts to automate mobile test cases.
• Framework Design: Build and enhance robust test automation frameworks using Pytest/Robot Framework and BDD (Behaviour Driven Development) approaches.
• Cross-Platform Testing: Execute mobile automation using Appium for both Android and iOS applications.
• Device Management: Implement parallel execution infrastructure for multi-device environments and emulators/simulators.
• CI/CD Integration: Integrate automated test suites into DevOps deployment pipelines using Git and Jenkins or GitLab CI.
• Reporting & Analysis: Configure test reporting libraries like Allure and identify software defects with detailed root-cause documentation.
• Collaboration: Work closely with product developers and QA teams to analyse application requirements and maximize code coverage. 

Required Skills & Qualifications

• Education: Bachelor’s degree in computer science, IT, or a related technical engineering domain.
• Core Language: Absolute proficiency in Python core programming and Object-Oriented design patterns.
• Mobile Tooling: 5+ years of direct, hands-on experience using the Appium Python Client library.
• Testing Libraries: Comprehensive experience with Pytest, fixtures, markers, and Page Object Model (POM) architecture.
• Mobile Ecosystems: Deep familiarity with Android Studio (ADB) and macOS Xcode for running simulators.
• API Testing: Working knowledge of validating backend REST APIs using Postman or the Python Request module.
• Cloud Infrastructure: Exposure to cloud-based real device farms like Browser Stack, Sauce Labs, Lambda Test or AWS Device Farm

• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct requirement elicitation sessions with business stakeholders and internal teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Collaborate with Product Owners, UI/UX designers, developers, QA, and business stakeholders throughout the product lifecycle.
• Support backlog refinement, sprint planning, User Acceptance Testing (UAT), and release activities.
• Ensure requirements are complete, clear, testable, and aligned with business objectives.
• Prepare and maintain product documentation, release notes, and user manuals.
• Participate in product discussions and identify opportunities for continuous product improvement.

• 2–5 years of experience as a Business Analyst in software product or application development.
• Strong experience in gathering, analyzing, and documenting business, functional, and non-functional requirements.
• Experience writing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of Agile/Scrum product development methodologies.
• Hands-on experience with Jira and Confluence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work effectively with cross-functional teams, including Design, Development, QA, and Business stakeholders.
• Experience working on web and mobile application products is preferred.

Experience level: 2–5 years

Qualification:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• Agile, Scrum, ECBA, CCBA, or similar Business Analysis certifications are an added advantage.

• Administer and govern SaaS platforms including GitHub (organisation and repository access, branch protections, CODEOWNERS), AWS (IAM users, roles, policies, and service-level permissions), Claude AI Teams (seat management, usage policy enforcement), Zoho (CRM, Mail, People, and Desk modules), and Jira / Confluence.
• Manage user lifecycle across all platforms onboarding, offboarding, role changes, and periodic access reviews following documented SOPs and least-privilege principles.
• Maintain and evolve IT governance documentation including access control matrices, SOP runbooks, and platform-specific configuration baselines.
• Serve as the L1/L2 point of contact for IT support tickets platform access issues, credential resets, permission escalations, and SaaS configuration queries escalating to L3 / vendor when required.
• Monitor AWS cost and usage dashboards, flag anomalies, and support the delivery team in optimizing cloud spend across EC2, S3, RDS, and related services.
• Coordinate with development vendors (Mallow Tech) on platform access provisioning, integration requirements, and the gradual transition of admin ownership back to the client organisation.
• Support SAML / SSO integration and Active Directory configuration for corporate client onboarding and the RedTaxi booking portal.
• Proactively identify platform security gaps, unused licences, shadow IT risks, and non-compliant configurations, and raise them with the delivery manager for remediation.

• Hands-on proficiency administering GitHub organisations (member roles, team structures, branch protection rules, Actions, and audit logs) and AWS (IAM, EC2, S3, CloudWatch, and Cost Explorer).
• Working knowledge of Zoho Suite administration (user management, module configuration, and integrations) and Atlassian tools (Jira and Confluence project and permission settings).
• Solid understanding of identity and access management concepts RBAC, least privilege, MFA enforcement, and access reviews — and practical experience implementing them across SaaS platforms.
• Ability to write and maintain clear SOPs, access request procedures, and runbooks that non-technical stakeholders can follow.
• Comfortable working in an Agile / Scrum delivery environment alongside development teams, QA, and product stakeholders.
• Strong communication skills in English and Tamil, with the ability to translate technical access controls and platform policies into simple language for business users.
• Proactive, ownership-oriented mindset — you follow up, close the loop, and flag risks before they become incidents.

• Coordinate daily customer service operations (e.g. Complaints, Booking and Reports)
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain incoming calls data.
• Supervise and motivate staff to perform their best.
• Support new and existing employees on complaints related issue calls.
• Suggest process and product training programs and techniques.
• Communicate with employees and evaluate their needs.
• Create and monitor reports, analyze and interpret data.
• Conduct regular audits to ensure the call quality is professional and presentable.
• Make sure all employees adhere to company policies and guidelines.
• Act as our representative and set an example for our staffs.
• Conducting meeting with TLs and Floor incharges.
• Coordinating with vendor support & software team on service related issue and upgrading on services.
• Escalating system and network related issue to admin department and fix the issue.
• Ensure customer support activities and streamline the process.
• Optimizing profits by controlling costs.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Processing Joining and exit formalities for employees.
• Ensure the confirmation for the employees.

• Any Degree.
• 5 to 10 years of prior experience in Call Centre operations or backend support, preferably in a similar industry.
• Should have prior experience in handling large teams (100+ members) with strong people management skills.
• Strong verbal and written communication skills.
• Proven ability to work in dynamic, target-driven environments.
• Demonstrated flexibility and initiative in achieving daily operational goals.
• Willing to work at rotational shifts.
• Knowledge of customer service practices and principles.
• Strong demonstrated use of Excel, Word, and PowerPoint.

HR Operations

• Independently manage end-to-end HR operations for the assigned business entity.
• Ensure seamless employee lifecycle management including onboarding, confirmation, transfers, promotions, and separation.
• Develop, review, and continuously improve HR policies, SOPs, and employee handbook in line with business requirements and statutory regulations.
• Drive HR process improvements and operational excellence initiatives.

Talent Acquisition

• Manage end-to-end recruitment including manpower planning, sourcing, screening, interviewing, salary negotiations, offer management, and onboarding.
• Partner with hiring managers to understand workforce requirements.
• Build talent pipelines using multiple sourcing channels.
• Monitor recruitment KPIs such as TAT, offer acceptance ratio, and cost per hire.

Payroll & Compensation

• Manage monthly payroll inputs, validation, reconciliation, and coordination with payroll partners.
• Ensure accurate salary processing, Full & Final settlements, leave encashment, incentives, reimbursements, and statutory deductions.
• Support compensation structuring, salary benchmarking, annual increments, promotions, and internal equity analysis.
• Conduct peer benchmarking and recommend compensation corrections wherever required.

Statutory Compliance

• Ensure compliance with applicable labour laws including:
  • EPF
  • ESI
  • Shops & Establishments Act
  • Payment of Wages Act
  • Minimum Wages Act
  • Bonus Act
  • Gratuity Act
  • Maternity Benefit Act
  • POSH Compliance
  • CLRA (Contract Labour Regulation and Abolition) (where applicable)
  • Strong knowledge of HR Operations.
  • Excellent Payroll processing experience.
  • Sound knowledge of Labour Laws and Statutory Compliance.
  • Recruitment and Talent Acquisition expertise.
  • HR Analytics and Advanced Excel.
  • HRMS / HRIS implementation and administration.
  • Compensation & Benefits administration.
  • Policy drafting and SOP development.
  • Employee Relations and Grievance Handling.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving ability.

  Technical Skills

  • Advanced Microsoft Excel
  • Microsoft Office Suite
  • HRMS / HRIS Platforms
  • Payroll Software
  • HR Analytics & MIS
  • Power BI (Preferred)
  • Zoho People / TalentPro / Similar HRMS (Preferred)

  Preferred Competencies

  • High level of integrity and confidentiality.
  • Strong business acumen.
  • Ability to manage multiple priorities.
  • Decision-making and problem-solving skills.
  • Excellent interpersonal and negotiation skills.
  • Continuous improvement mindset.