Careers

• Bookkeeping and Record Maintenance
• Maintain accurate and up to-date accounting records.
• Prepare, verify and process invoices and receipts.
• Ensure that all financial transactions are recorded properly
• Process payments, receipts, and reconciliations.
• Ensure timely payment to vendors and collections from clients.
• Follow up on outstanding invoices and resolve any discrepancies.
• Reconcile bank statements with company accounts and resolve discrepancies.
• Assist in the filings and compliance documents
• Handling Petty Cash
• Maintain proper documentation for audits and financial records.
• Basic Knowledge in GST & TDS
• Adhere to the company's financial policies and procedures

• 02 to 04 years of work experience in accounts and finance
• B. Com / B. Com CA / M.com /or Similar Qualifications only.
• Good working knowledge in MS Office and Tally.
• Good Written / Oral Communication in English.
• Good at problem-solving.
• Ability to analyse a large volume of data in MS Excel.

Role summary

To lead and manage the organisations finance and accounting function, ensuring strong financial governance, compliance, and strategic support to leadership. The role focuses on financial planning, cost optimisation, and statutory compliance.

Key Responsibilities:

Finance Leadership & Operations

• Provide leadership, direction, and oversight to the finance and accounting team
• Manage day-to-day financial operations, including accounting, reporting, and controls
• Oversee financial systems, processes, and reporting frameworks

Financial Planning, Budgeting & Reporting

• Lead budgeting, forecasting, and financial planning processes
• Prepare, analyze, and present all the MIS reports as required across functions, including:
• Profit & Loss (by business/location)
• Budget vs. forecast analysis
• Weekly cash flow statements
• Monitor financial performance and highlight key variances

Cost Management & Business Performance

• Drive cost control initiatives and implement cost reduction strategies
• Conduct detailed cost analysis to improve operational efficiency
• Lead financial review of overall business performance

Compliance, Taxation & Regulatory

• Ensure full compliance with statutory and regulatory requirements, including:
• GST, TDS, Income Tax, Corporate Tax
• PF, ESI, PT, Gratuity, and Consultancy/Contract agreements & payments
• Liaise with government authorities and regulatory bodies
• Manage audits and strengthen internal control frameworks

Payroll & Statutory Management

• Ensure timely and accurate statutory filings and compliance
• Oversee the disbursement of salary

  Functional Skills

  • Strong expertise in financial management, accounting, and internal controls
  • In-depth knowledge of GST, TDS, Income Tax, and corporate taxation
  • Sound understanding of consultancy and contract agreements, related payments, and statutory compliances such as PF, ESI, Professional Tax, and the Companies Act.
  • Experience in cost management and financial planning

  Technical Skills

  • Proficiency in Tally and other financial/ERP systems
  • Advanced MS office skills
  • Knowledge of data analysis tools (e.g., SQL, MS Access) preferred

  Behavioral Competencies

  • Strong analytical and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • High level of business acumen and decision-making capability
  • Ability to interpret complex data into actionable insights

   

  Success Metrics (KPIs)

  • Accuracy and timeliness of financial reporting
  • Budget adherence and variance control
  • Effectiveness of cost optimization initiatives
  • Compliance and audit outcomes
  • Process efficiency and automation improvements

Job Description:

Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call

Booking Management: Manage and manually assign bookings that are require specific coordination

Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate to ensure successful trip commencement.

Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)

Emergency Handling: Serve as the first point of contact for riders

Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).

Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps

Skill / Expertise / Work background:

Excellent phone communication and active listening skills. High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over the phone. Fluency in Tamil and basic English is mandatory.

Experience level:

Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk

Qualification:

Bachelor's degree (any field)

• Build sustainable relationships of trust through open and interactive communication.
• Listening actively to vendors calls and documenting.
• Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
• Provide accurate, valid, and complete information by using the right methods/tools and illuminate the doubts.
• Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
• Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile.  Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
• To educate the application/software related updates wherever necessary educate the company’s terms & policies and guide them to abide by the norms.
• Meet personal /Team qualitative and quantitative targets.
• To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
• Act as a correspondent between the client, business and internal functions.

• Any degree
• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Build sustainable relationships of trust through open and interactive communication.
• Listening actively to vendors calls and documenting.
• Go the extra mile to analyze all necessary information using available resources, liaise with other departments, evaluate using all relevant/sourced data to handle complaints and make a fruitful decision.
• Provide accurate, valid, and complete information by using the right methods/tools and illuminate the doubts.
• Responsible to make genuine actions, educate the process wherever necessary and take them through the process.
• Resolving the most complex vendor service issues using creative problem-solving. Follow up such complicated vendors calls wherever necessary, build sustainable relationships and engage vendors by taking the extra mile.  Adhere to TAT metrics in calls as well as in handling and resolving vendor complaints.
• To educate the application/software related updates wherever necessary educate the company’s terms & policies and guide them to abide by the norms.
• Meet personal /Team qualitative and quantitative targets.
• To understand the common difficulties faced by the vendors and to escalate it the hierarchy.
• Act as a correspondent between the client, business and internal functions.

• Any degree
• 2-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

• Manage and resolve customer & Vendor queries.
• Identify and escalate issues to supervisors.
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors.
• Provide service-related information to customers & Vendors.
• Document all call information according to standard operating procedures.
• Follow up customer & Vendor calls where necessary.
• Handling complaints & Vendor support helpline.
• To acknowledge and resolve customer & vendor issues.
• Analyzing the process & giving the outcome for streamlining the process if required.

• Any degree.
• 2+ years of work experience in a relevant field.
• Knowledge of customer service practices and principles.
• Excellent typing skills.
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately.
• Lead Conversion & Convincing skills.
• Willing to work at Rotational shifts.
• Knowledge in MS Office (Excel, Word, PPT, etc.,)

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert, and onboard the leads by providing the necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
• Answer incoming calls and respond to customers & vendors.
• Provide service-related information to customers & vendors
• Document all call information according to standard operating procedures
• Follow up customer & vendor calls where necessary
• Handling complaints vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analysing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and providing enrolment support.

•           Any degree

•           0-3 years of work experience in a relevant field.

•           Knowledge of customer service practices and principles

•           Excellent typing skills

•           Superior listening, verbal, and written communication skills (Tamil and English)

•           Ability to handle the stressful situation appropriately

•           Lead Conversion & Convincing skills

• Manage and resolve customer, vendor & chauffeur queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert, and onboard the leads by providing the necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
• Answer incoming calls and respond to customers & vendors.
• Provide service-related information to customers & vendors
• Document all call information according to standard operating procedures
• Follow up customer & vendor calls where necessary
• Handling complaints vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analysing the process & giving the outcome for streamlining the process if required.
• Verification of vendor documents and providing enrolment support.

• Any degree

•           0-3 years of work experience in a relevant field.

•           Knowledge of customer service practices and principles

•           Excellent typing skills

•           Superior listening, verbal, and written communication skills (Tamil and English)

•           Ability to handle the stressful situation appropriately

•           Lead Conversion & Convincing skills